Past, Present and Future..
I have worked within the Health and Social Care sector for over fifteen years... many of which have been spent managing, developing and modernising a range of services at a manager, area manager and at a strategic director level.
This has included:
CQC Residential Care
Early Intervention Services
Community & Day Services
Personalisation (Self-Directed Support) Contracts.
Overall I am passionate about creating person centred services/organisatioms that empower and support individuals to reach their potential; whilst leading a modern & dynamic approach that can be confidently marketed to funders, referrers and commissioners. I consider myself to have excellent strategic skills and can develop plans & manage projects that maximise resources and facilitating an organisation’s sustained competitive advantage and continued financial security.
I am able to lead change and innovation within services and organisations; changing cultures, empowering teams and turning non-compliant and failing services into ones that consistently exceed regulatory standards whilst providing exceptional support. I enjoy trouble shooting and thinking outside the box to find solutions to challenging situations.
I also have a keen interest in developing new systems for organisations & individual projects to evidence and quantify their outcomes. As you will see from my achievement section, I have a great deal of experience in designing bespoke outcome tools to do this. I have created these tools for organisations, services and commissioners throughout the country. I pride myself in being able to develop robust quantifiable systems of evidence, collating information to meet any potential KPIs or quality agenda.
Advanced Diploma in Strategic Management (Sac.DIP) Stonebridge Associated Colleges
Certificate in Corporate Management - Udemy
Post Graduate - Clinical Leadership - Planning and Leading Service Innovation (CPD) - Open University.
QCF Level 5 Diploma in Leadership and Management (Including the Registered Managers Award)
I am currently supporting over 50+ services across the South/South West in a Quality related role and not actively seeking alternative employment.
Last updated - Aug 2019
During my career I have had a number of personal achievements including:
-2019 - Developed a Case Study tool that links specific case studies to CQC KLOE.
-2019 - Implemented a ground breaking project to ensure that the organisation I was working for will be the first ever to be accredited in this speciifc area.
-2019 - Created the EPIC tool, a brand new system of monitoring relationshps with key partnership organisations and stakeholders.
•2018 – Designd a bespoke tool for the mornitoring of all aspects of CQC KLOEs, its flexibility and functionality will allow it be used in any service type.
•2017 – Developed and implemented a bespoke quality system for a small domicillary care franchise that contributed to an Oustanding CQC rating.
•2016 – Implemented a large scale restructure of four residential services.
•2016 – Successfully developed and implemented a recruitment strategy for services that had been struggling to recruit for many years.
•2015 – Four of the services in my area won the 3rd Sector Care Award for Community Engagement.
•2015 – Received an organisational award for work beyond my normal duties pertaining to supporting the organisation to reach its strategic objectives.
•2014 – Developed and launched a Staff Innovation Award – That rewarded and recognised exceptional innovative practice in Health.and Social care.
•2014 – Rolled out a new online health and safety monitoring system across an entire organisation.
•2014 - Developed the ON-TRAC referral monitoring system for the monitoring and evaluation of referral data within Mental Health services.
•2014 - Created the NorTom outcomes system for the monitoring of specific outcomes and KPIs within Norfolk.
•2013 - Developed the ITY planning system, a group work tool aimed at inspiring and empowering service-users to find goals, targets and direction.
•2013 - Created the '24HRS' system for the accurate monitoring of specific Key Performance Indicators across Recovery-Focused services.
•2012 - Developed the TSim Social Inclusion Outcomes Monitoring Tool - To provide a quantifiable evidenced based system for the measuring and evaluation of specific outcomes within Mental Health services.
•2012 - Invented the Dynamic Information Board, a digital service for providing information to service-users within Residential Services.
•2011 - Interviewed live on BBC Radio regarding a successful horticultural service in East Dorset and secured additional funding as a direct result.
•2010 - Winning First Prize in a 'UK Wide Competition' related to creative ways of Mental Health services reducing their Carbon Footprint.
•2009 - Designed a brand new statistical data system for the recording (and analysis of) Recovery Outcomes that was used in multiple services across the UK.
•2008 - Developed and setup a socially inclusive 'Recovery and Wellbeing Cafe' that offered supportive work experience and NVQ qualifications to service-users; whilst providing a competitive local business for the community.
•2007 - Developing an Excel-based 'Rota System' that was rolled-out to numerous services throughout the UK.
•2006 - Designed a new approach to a person centred keyworking process - This became a significant part of the organisation's new approach and subsequent policy on support service-users.